Delivery is usually madewithin 5 business days(excluding pre-orders). You can choose your preferred carrier and delivery service when you confirm your order! Generally, small items are delivered via DPD or Chronopost, while large items are delivered by Geodis. Delivery is made to the ground floor of your building or house. To estimate your delivery costs, add products to your cart, then click on"i"At the top of the product page, next to the estimated delivery date, you can run the simulation. For orders containing pre-ordered items, we schedule shipment once all items are in stock.

Need more information? Write to us atcontact@belveo.com!

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Need more information?Write to us atcontact@belveo.com!

All our spare parts are2-year warranty.

How does the Belveo warranty work?

If you need to replace a part of your parasol and it is still under warrantyYou can contact our customer service by email atcontact@belveo.comPlease attach a photo to illustrate your problem. Our customer service department will then send you the necessary spare part(s) directly by mail.within 5 business daysIf the part you are looking for is available on our website, you will be able to place a free order on our site using a promotional code.

If your parasol is no longer under warrantyYou can either buy the part directly from our website, or contact our customer service if you have a question (function of the part, compatibility, installation…).

On the product pages of all our spare parts, in the section"Compatibility"We specify the compatibility of the part. This will allow you to know if the chosen part is compatible with the year of your parasol.