FAQ

Belveo parasols are designed for demanding professional uses , wherever the needs are the same: exposure to wind, daily use, high traffic and the need for long-term reliability.

They are naturally used in hotels , but also on restaurant terraces , outdoor office spaces , golf courses , event venues , or by property and asset managers with terraces or shared spaces.

In all these contexts, the expectations are the same: to provide shade for users, to preserve the aesthetics of the place, to limit interventions, and to guarantee smooth operation, day after day.

That's precisely why Belveo designs its parasols: equipment that fades into the background, letting the experience it provides take center stage. Durable, reliable, and intuitive products, so you don't have to think about them anymore. So your mind is free. So every moment counts.

Yes. Belveo parasols have been designed specifically for exposed environments such as the seaside and hotel terraces.

Rather than fighting against the wind, their design allows them to cope with gusts , which considerably reduces the risk of breakage or overturning.

Our system is patented and unique on the market. It is proven in real-world conditions, on buildings subjected to frequent and changing winds.

In practice, this means more peace of mind, fewer emergency closures, fewer incidents for the teams, and a terrace that can be used for a longer period, regardless of the conditions.

For professional use in the hotel industry, acrylic is the preferred choice .

We offer three canvas materials (polyester, olefin, and acrylic), but they do not meet the same requirements. In the hotel industry—prolonged exposure to sunlight, daily use, and high image expectations—acrylic offers the best durability .

It offers long-lasting UV resistance, significantly reduces fading, maintains its appearance season after season, and better withstands the stresses of heavy use. This fabric eliminates the need for frequent replacements and prevents aesthetic inconsistencies on your patio.

Polyester and olefin are canvas materials suited to specific uses: private terraces, occasional or seasonal use. They are not designed to withstand the long-term stresses of intensive hotel operation.

For a hotel project, and especially one by the sea, we systematically recommend acrylic .

It would be misleading to give a single figure and there is no universal answer to this question.

The operating time depends heavily on actual conditions: exposure to wind, daily use by teams, marine environment, opening and closing habits.

In the hotel industry, the market standard is unfortunately to replace parasols almost every year due to breakage. Belveo was designed precisely to break free from this logic.

We do not promise a theoretical number of seasons, but an operational reality: parasols that last (finally), that can be repaired, and that do not become a recurring replacement position .

In practice, this translates into less damage, fewer interventions during peak season, and a much more serene use of your terrace, season after season.

Yes. Belveo parasols have been designed to allow the canopy to be replaced independently of the frame .

This design is based on common sense: adapt the canvas when the aesthetics of the place change, and only replace what needs to be replaced in case of a problem.

Replacing the canvas is simple and significantly extends the life of the parasol , without requiring a complete new investment.

This means fewer overall replacements, a better-controlled budget over time, and a terrace that can be visually refurbished without major downtime.

Yes. The parasol canopy can be fully customized to perfectly match the identity and atmosphere of your establishment.

We offer more than 200 colours , with different possible finishes: plain or mottled fabrics, contrasting colour trim, and discreet branding if needed.

This customization is based on a simple principle: the parasol adapts to the location, not the other way around. It allows you to maintain an existing style or update the terrace's aesthetics without changing the equipment.

The personalized canvases are made in France , which allows us to guarantee a controlled delivery time of approximately 3 weeks , from the firm order to delivery.

For standard parasols , we maintain stock levels that allow for quick deliveries, compatible with tight opening schedules. In this case, delivery usually takes 7 to 10 business days (excluding pre-orders). For urgent needs, we immediately check availability to ensure delivery as soon as possible.

For parasols with custom canopies , the lead time is 3 weeks from the date of the firm order. This quick turnaround for customization is reliable and predictable since the manufacturing is done in France.

In all cases, we work with you using a project-based approach: opening schedule, site constraints, installation priorities. The goal is simple: to have the parasols in place when your establishment opens , without improvisation or unpleasant surprises.

Should a problem arise despite the excellent design and quality of our products, we will guide you through the repair process, simply and efficiently. Our Belveo parasols can be repaired directly on-site. Wear parts can be replaced individually, without major dismantling or prolonged downtime of the patio.

Our after-sales service team, based in France , is organized to intervene quickly, with a prioritization of establishments in operation.

In the middle of the season , we provide an immediate and pragmatic solution to maintain continuity of service.

At the beginning and end of the season , when you conduct a technical audit of your fleet, you can also contact us to identify any missing or defective parts. We will then assist you in preparing for a smooth reopening, without having to start from scratch.